S19BRIDGE MARKETPLACE – TERMS AND CONDITIONS
Last Updated: 27/7/2026
1. INTRODUCTION AND ACCEPTANCE
1.1 These Terms and Conditions (“Terms”) govern your use of the S19Bridge Marketplace platform (“Platform”), operated by S19Bridge [insert legal entity name], a company registered in the Republic of Kenya. The Platform is an online marketplace that connects vendors (“Vendors” or “Sellers”) with customers (“Customers” or “Buyers”) for the purchase and sale of goods and services.
1.2 By accessing, registering on, or using the Platform in any manner, whether as a Vendor or a Customer, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.
1.3 These Terms constitute a legally binding agreement between you and S19Bridge. They apply to all users of the Platform, including Vendors, Customers, and any other visitors or users.
2. DEFINITIONS
In these Terms, unless the context otherwise requires:
“S19Bridge”, “We”, “Us”, “Our” means S19Bridge Technologies and its affiliates.
“Platform” means the S19Bridge online marketplace website, mobile applications, and any related services.
“Vendor” or “Seller” means any user who lists, offers, or sells goods or services on the Platform.
“Customer”, “Buyer” or “User” means any person who accesses, browses, or purchases goods or services on the Platform.
“Listing” means a product or service offered for sale by a Vendor on the Platform.
“Transaction” means any purchase and sale of goods or services between a Vendor and a Customer through the Platform.
“Content” means all information, data, text, images, photographs, graphics, messages, and other materials posted on the Platform.
3. ELIGIBILITY AND USER ACCOUNTS
3.1 You must be at least 18 years old or have the legal capacity to enter into a binding contract under the laws of Kenya to use the Platform.
3.2 To access certain features of the Platform, you must register for a user account. You agree to provide accurate, current, and complete information during registration and to update such information promptly when it changes.
3.3 You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify S19Bridge of any unauthorized use of your account or any other breach of security.
3.4 You may not create multiple accounts, use another person’s account, or use any means to disguise your identity on the Platform. S19Bridge reserves the right to suspend, deny, or terminate any account that we, in our sole discretion, deem fraudulent, abusive, or inconsistent with these Terms or applicable law.
3.5 S19Bridge reserves the right to refuse registration or to suspend or terminate any user’s account at any time, with or without cause, and without prior notice.
4. VENDOR TERMS AND OBLIGATIONS
4.1 Vendor Registration and Eligibility
4.1.1 To register as a Vendor, you must provide complete and accurate business information, including but not limited to your business name, registration details (if applicable), physical address, contact information, and any licenses or permits required for the goods or services you intend to sell.
4.1.2 You warrant that you have the legal right and authority to sell the goods or services you list on the Platform and that your listings do not infringe upon the rights of any third party, including intellectual property rights.
4.2 Product Listings
4.2.1 You are solely responsible for the accuracy, completeness, and legality of all product descriptions, images, pricing, and other content in your listings.
4.2.2 You must not list, offer, or sell any goods or services that are:
– Prohibited by Kenyan law or any applicable laws
– Counterfeit, stolen, or infringing on third-party intellectual property rights
– Unsafe, hazardous, or defective
– Otherwise prohibited by S19Bridge’s policies as updated from time to time
4.2.3 S19Bridge reserves the right to remove, edit, or refuse any listing that we, in our sole discretion, consider inappropriate, misleading, or in violation of these Terms.
4.3 Pricing and Payments
4.3.1 Vendors are responsible for setting their own prices, subject to S19Bridge’s pricing policies. All prices must be displayed in Kenyan Shillings (KES) and must include all applicable taxes. The marketplace reserves the right to adjust front-facing retail prices.
4.3.2 S19Bridge may charge Vendors fees for listing products, processing transactions, or using Platform services. All applicable fees will be communicated to Vendors and may be updated from time to time.
4.3.3 Payment for transactions will be processed through S19Bridge’s approved payment channels. S19Bridge reserves the right to hold funds for security or fraud prevention purposes.
4.3.4 Vendors acknowledge that the Finance Act 2025 and related tax legislation impose obligations on digital marketplace transactions, including Value Added Tax (VAT) at 16% on taxable digital marketplace supplies. Vendors are responsible for complying with all applicable tax obligations, including registration with the Kenya Revenue Authority (KRA) where required.
4.4 Order Fulfilment and Delivery
4.4.1 Vendors must fulfil all orders promptly and in accordance with the delivery timelines stated in their listings. Delivery timelines are estimates and may vary depending on location or unforeseen circumstances.
4.4.2 Vendors are responsible for ensuring that goods are properly packaged, meet the quality and safety standards described in their listings, and are delivered to Customers in good condition.
4.4.3 Risk of loss or damage to goods passes to the Customer upon delivery, in accordance with the Sale of Goods Act (Cap 31, Laws of Kenya).
4.5 Vendor Warranties and Representations
By listing products on the Platform, each Vendor warrants and represents that:
4.5.1 The goods or services offered conform to the description provided and are of merchantable quality, as required under the Consumer Protection Act, 2012.
4.5.2 The goods or services are safe, free from defects, and comply with all applicable Kenyan laws and standards.
4.5.3 The Vendor has obtained all necessary licenses, permits, and authorizations required to sell the goods or services in Kenya.
4.5.4 The Vendor is not engaged in any unfair trade practices, including false or misleading representations, as prohibited under Section 12 of the Consumer Protection Act, 2012.
5. CUSTOMER TERMS AND OBLIGATIONS
5.1 Customer Accounts
5.1.1 Customers must register for an account to make purchases on the Platform. You agree to provide accurate information and to maintain the confidentiality of your account credentials.
5.1.2 You are responsible for all purchases made through your account and for ensuring that you have the legal capacity to enter into contracts for the goods or services you purchase.
5.2 Purchases and Transactions
5.2.1 All purchases made on the Platform constitute a direct contract between the Customer and the Vendor. S19Bridge is not a party to any contract for the sale or purchase of goods or services advertised on the Platform.
5.2.2 Customers must ensure that they have read and understood the product description, pricing, delivery terms, and any other relevant information before completing a purchase.
5.2.3 By placing an order, you represent that you are purchasing for lawful purposes and that you will not resell goods in a manner that violates any applicable laws.
5.3 Customer Rights Under Kenyan Law
5.3.1 Customers are entitled to the following rights under Article 46 of the Constitution of Kenya and the Consumer Protection Act, 2012:
– Goods and services of reasonable quality
– Information necessary to make informed purchasing decisions
– Protection of health, safety, and economic interests
– Compensation for loss or injury arising from defects in goods or services
5.3.2 Any ambiguity in a consumer agreement provided to a Customer shall be interpreted to the benefit of the Customer, as provided under Section 7 of the Consumer Protection Act, 2012.
5.3.3 Customers have the right to:
– Receive accurate and complete information about products before purchase
– Cancel certain agreements and seek refunds in accordance with the Consumer Protection Act
– File complaints with the Competition Authority of Kenya (CAK) regarding unfair trade practices
5.4 Prohibited Conduct
Customers must not:
– Use the Platform for fraudulent, misleading, or illegal activities
– Interfere with the operation, security, or integrity of the Platform
– Use the Platform to distribute harmful software or unsolicited messages
– Engage in any conduct that violates the Computer Misuse and Cybercrimes Act, 2018, including hacking, identity theft, or online fraud
6. ORDERS, CANCELLATIONS, AND REFUNDS
6.1 Order Placement
6.1.1 An order is confirmed when the Customer completes the checkout process and payment is successfully processed through S19Bridge’s approved payment channels.
6.1.2 S19Bridge reserves the right to cancel any order that we reasonably believe to be fraudulent, unauthorised, or in violation of these Terms.
6.2 Cancellations
6.2.1 Customers may cancel an order before it has been dispatched by the Vendor. S19Bridge will facilitate the cancellation and process a refund in accordance with the Vendor’s cancellation policy.
6.2.2 In accordance with the Consumer Protection Act, 2012, customers may cancel an internet agreement at any time from the date the agreement is entered into until seven days after the Customer receives a copy of the agreement, if the required information was not properly disclosed.
6.2.3 A Customer may cancel a future performance agreement within one year after the date of entering into the agreement if the Customer does not receive a copy of the agreement that meets the requirements under Section 18 of the Consumer Protection Act, 2012.
6.3 Refunds and Returns
6.3.1 Customers are entitled to a refund or replacement if goods are defective, not of merchantable quality, or do not conform to the description provided.
6.3.2 Refund and return policies must align with the rights granted to consumers under the Consumer Protection Act, 2012. S19Bridge does not permit “no refund” policies that contravene the Act.
6.3.3 Refunds will be processed through the original payment method used, within a reasonable timeframe. S19Bridge will facilitate refunds and may hold funds pending resolution of any disputes.
6.3.4 S19Bridge is not responsible for refund delays caused by third-party banking or payment system issues.
7. PLATFORM ROLE AND LIABILITY DISCLAIMER
7.1 S19Bridge as an Intermediary
7.1.1 S19Bridge is an online marketplace that facilitates transactions between independent Vendors and Customers. S19Bridge is not a party to any contract for the sale or purchase of goods or services between Vendors and Customers.
7.1.2 S19Bridge does not:
– Own, manufacture, or sell any of the goods or services listed on the Platform
– Recommend or endorse any Vendor or their products
– Warrant the quality, safety, or legality of any goods or services offered by Vendors
– Guarantee the accuracy or completeness of any product listing
7.1.3 As an intermediary, S19Bridge shall not be liable for any action or inaction on the part of a Vendor or Seller, to the maximum extent permitted by law.
7.2 No Warranties
7.2.1 The Platform and all content, goods, and services available through the Platform are provided on an “as is” and “as available” basis.
7.2.2 To the maximum extent permitted by law, S19Bridge disclaims all warranties, express or implied, including but not limited to:
– Warranties of merchantability, fitness for a particular purpose, or non-infringement
– Warranties that the Platform will be uninterrupted, error-free, or secure
– Warranties regarding the accuracy, reliability, or completeness of any content or information on the Platform
7.3 Limitation of Liability
7.3.1 To the maximum extent permitted by Kenyan law, S19Bridge and its officers, directors, employees, agents, and affiliates shall not be liable for:
– Any indirect, incidental, special, consequential, or punitive damages
– Any loss of profits, revenue, data, or goodwill
– Any damages arising from product defects, shipping delays, or errors attributable to Vendors or third parties
– Any damages arising from the use or inability to use the Platform
7.3.2 Our total liability for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount paid by you, if any, for the specific transaction giving rise to the claim.
7.3.3 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Kenyan law, including liability for fraud or gross negligence.
8. INTELLECTUAL PROPERTY
8.1 All content, trademarks, logos, graphics, software, designs, and other intellectual property on the Platform are owned by or licensed to S19Bridge and are protected by Kenyan and international intellectual property laws, including the Kenya Copyright Act, Trade Marks Act, and Industrial Property Act.
8.2 You may not copy, reproduce, modify, distribute, display, perform, publish, license, create derivative works from, or sell any intellectual property or content from the Platform without our prior written consent.
8.3 By posting content on the Platform, you grant S19Bridge a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, modify, adapt, publish, and display such content for the purposes of operating, promoting, and improving the Platform.
8.4 Vendors retain ownership of their product listings and content but grant S19Bridge the right to use such content as necessary to operate the Platform.
9. DATA PROTECTION AND PRIVACY
9.1 Compliance with Data Protection Laws
9.1.1 S19Bridge processes personal data in accordance with the Data Protection Act, 2019 (No. 24 of 2019) and the Constitution of Kenya, 2010.
9.1.2 By using the Platform, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy and in accordance with the Data Protection Act, 2019.
9.2 Data Controller and Processor
9.2.1 S19Bridge acts as a data controller and data processor for personal data collected through the Platform, in accordance with the Data Protection Act, 2019.
9.2.2 S19Bridge is registered with the Office of the Data Protection Commissioner (ODPC) as required under the Act.
9.3 Data Collection and Use
9.3.1 We collect personal data necessary for the operation of the Platform, including but not limited to:
– Name, contact information, and address
– Payment and transaction information
– User behaviour and preferences
9.3.2 We collect and process personal data only for specified, explicit, and legitimate purposes, and we do not process data in a manner incompatible with those purposes.
9.3.3 We practice data minimization, collecting only the personal data that is necessary and relevant for the stated purposes.
9.4 Consent
9.4.1 We obtain explicit, informed, and freely given consent before collecting or processing your personal data for any purpose.
9.4.2 You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.
9.4.3 We will not use your personal data for direct marketing purposes without obtaining your explicit consent, as required under Section 37 of the Data Protection Act, 2019.
9.5 Data Subject Rights
Under the Data Protection Act, 2019, you have the following rights:
– Right to be informed of the use to which your personal data is to be put
– Right to access your personal data
– Right to request correction of inaccurate data
– Right to request deletion of personal data (subject to legal exceptions)
– Right to object to processing
– Right to data portability
9.6 Data Security
9.6.1 S19Bridge implements appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction, including SSL encryption and secure payment processing.
9.6.2 In the event of a data breach, S19Bridge will notify the ODPC and affected data subjects as required under the Data Protection Act, 2019.
9.7 Data Transfers
Any transfer of personal data outside Kenya shall comply with the requirements of the Data Protection Act, 2019, including ensuring that the receiving country has adequate data protection safeguards or obtaining prior approval from the ODPC.
10. PROHIBITED GOODS AND SERVICES
10.1 Absolutely Prohibited Items
The following items are strictly prohibited from being listed or sold on the Platform:
– Illegal drugs, narcotics, and drug paraphernalia
– Weapons, firearms, ammunition, and explosives
– Counterfeit goods and products that infringe intellectual property rights
– Stolen goods or goods with unclear title
– Human organs, body parts, or remains
– Endangered species and products derived from them
– Pornographic or obscene materials
– Items that promote hate speech, discrimination, or violence
– Any other items prohibited by Kenyan law
10.2 Restricted Items
The following items may be listed only subject to local licensing and other requirements:
– Alcoholic beverages
– Pharmaceutical and medical products
– Food and food supplements
– Cosmetics and personal care products
– Agricultural products and seeds
– Items requiring specific permits or approvals under Kenyan law
10.3 Vendor Responsibility
10.3.1 It is each Vendor’s responsibility to carefully review S19Bridge’s prohibited and restricted items policies before listing any product.
10.3.2 Vendors who list prohibited items may face penalties including:
– Deletion of product listings
– Suspension or termination of account
– Reporting to relevant authorities
– Legal action under applicable laws
11. COMPETITION AND FAIR TRADING
11.1 S19Bridge is committed to promoting fair competition in the digital marketplace, in accordance with the Competition Act, 2010 (No. 12 of 2010).
11.2 Users must not engage in:
– Unfair or misleading market conduct
– Anti-competitive practices, including price fixing, market allocation, or abuse of dominance
– False, misleading, or deceptive representations about products or services
– Abuse of buyer power
11.3 S19Bridge reserves the right to report any suspected anti-competitive conduct to the Competition Authority of Kenya (CAK).
12. DISPUTE RESOLUTION
12.1 Amicable Resolution
12.1.1 Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall first be attempted to be resolved amicably through good faith negotiations between the parties.
12.1.2 For disputes between Customers and Vendors, S19Bridge may, at its discretion, facilitate communication and mediation between the parties.
12.2 Governing Law
12.2.1 These Terms and all matters relating to your use of the Platform shall be governed by and construed in accordance with the laws of the Republic of Kenya.
12.2.2 The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
12.3 Jurisdiction
12.3.1 Subject to Section 12.4 below, any disputes that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Kenya.
12.3.2 Each party hereby submits to the jurisdiction of the Kenyan courts and waives any objections based upon venue or forum non conveniens.
12.4 Consumer Disputes
12.4.1 Nothing in these Terms limits a consumer’s right to:
– File a complaint with the Competition Authority of Kenya (CAK)
– Commence legal action in the courts of Kenya
– Participate in class proceedings as provided under Section 4 of the Consumer Protection Act, 2012
– Seek redress through any other mechanism provided by Kenyan law
12.4.2 Any arbitration clause in these Terms shall not limit a consumer’s access to courts, as provided under Section 88 of the Consumer Protection Act, 2012.
12.4.3 S19Bridge supports the use of Online Dispute Resolution (ODR) mechanisms for e-commerce disputes and may, at its discretion, refer disputes to ODR platforms.
13. TERMINATION AND SUSPENSION
13.1 S19Bridge reserves the right, in our sole discretion, to suspend or terminate your access to the Platform, with or without notice, for any reason, including but not limited to:
– Breach of these Terms
– Fraudulent, abusive, or illegal activity
– Non-payment of fees
– Request by law enforcement or other government authorities
– Technical or security issues
13.2 Upon termination, your right to use the Platform ceases immediately. S19Bridge may delete or deactivate your account and all related information.
13.3 Termination does not relieve you of any obligations incurred prior to termination, including payment obligations or liability for breaches.
13.4 Vendors whose accounts are terminated for breach of these Terms may be reported to relevant authorities, including the Competition Authority of Kenya.
14. INDEMNIFICATION
14.1 You agree to indemnify, defend, and hold harmless S19Bridge and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
– Your use of the Platform in violation of these Terms
– Your breach of any representation, warranty, or obligation under these Terms
– Your violation of any applicable law or regulation
– Any claim that your content or listings infringe upon the rights of any third party
– Any transaction between you and another user of the Platform
14.2 S19Bridge reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
15. MODIFICATIONS TO TERMS
15.1 S19Bridge reserves the right to modify, amend, or update these Terms at any time, in our sole discretion.
15.2 We will notify users of material changes to these Terms by posting the updated Terms on the Platform and/or by sending a notification to registered users.
15.3 Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform.
15.4 The most current version of these Terms will always be available on the Platform, and it is your responsibility to review them periodically.
16. GENERAL PROVISIONS
16.1 Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and S19Bridge regarding your use of the Platform and supersede all prior agreements and understandings.
16.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable under Kenyan law, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
16.3 Waiver
No failure or delay by S19Bridge in exercising any right or remedy under these Terms shall operate as a waiver of such right or remedy, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise thereof.
16.4 Assignment
You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without S19Bridge’s prior written consent. S19Bridge may assign these Terms without restriction.
16.5 Notices
Notices to S19Bridge shall be sent to: [ address/email].
Notices to you shall be sent to the email address or physical address you provided during registration.
16.6 Relationship of Parties
Nothing in these Terms shall create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and S19Bridge. Vendors are independent contractors and are not employees, agents, or representatives of S19Bridge.
16.7 Force Majeure
S19Bridge shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, government actions, internet outages, or other events of force majeure.
16.8 Electronic Communications
By using the Platform, you consent to receive electronic communications from S19Bridge, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
16.9 Language
These Terms are drafted in the English language. In the event of any inconsistency between the English version and any translation, the English version shall prevail.
17. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms or the Platform, please contact us at:
S19Bridge
Kisumu-Nairobi Road
email address
+254142095624
These Terms and Conditions were last updated on 27/07/2026
© 2026 S19Bridge. All rights reserved.